Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

2.0

Apr 5, 2021

Easy job

News analyst

Recommend

CEO approval

Business Outlook

Pros

Easy job Nice office Foot in the door type of position You can absorb a lot of information

Cons

Terrible management Terrible hours Must pay for parking

Percepta Response

5y

We are constantly striving to provide a great working environment for all of our employees. If this wasn't your experience, we'd like to hear from you to ensure we continue to improve every day. Drop us a line at percepta.hr@percepta.com. Thanks!

4.0

Apr 2, 2021

Honesty

Live chat cxs specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is good and they promote right away

Cons

Lots of work to do

Percepta Response

5y

We appreciate you taking the time to write a review. Internal mobility is very important to us, so we're glad to see you noticed people moving up in the organization. If you can think of any ways to help manage the workload, we're always looking for employee feedback. Please email us at percepta.hr@percepta.com. Thanks again!

4.0

Apr 1, 2021

Call Center Environment

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Hours and company response to pandemic

Cons

Benefits and pay could be better

Percepta Response

5y

Thanks for the review! Glad to hear you were satisfied with the hours and pandemic response. We are constantly conducting market research to ensure that our compensation and benefits are competitive. If you have any additional feedback, feel free to reach out at percepta.hr@percepta.com. Cheers!

Viewing 694 - 696 of 975 Reviews

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