Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

1.0

Mar 25, 2021

Don’t waste your time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros with this company

Cons

Company blames their inefficiencies on the employee’s.

Percepta Response

5y

We strive to deliver an exceptional employee experience - from the small amount of information you've given here, it sounds like that might not have been your experience. We'd like to hear from you so we can make it right for new employees. Drop us a line at percepta.hr@percepta.com -- we wish you the best in your future endeavors.

1.0

Mar 23, 2021

Not Organized

Specialist

Recommend

CEO approval

Business Outlook

Pros

None that I could think of.

Cons

The company isn’t professional or organized.

Percepta Response

5y

Organization is so important -- we'd love to hear your feedback on where we can ensure some attention is put to help you feel more organized in your role -- drop us a line, we are always game to get better and make improvements to help our employees: percepta.hr@percepta.com -- thanks!

5.0

Mar 22, 2021

Great interview

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was one of the few interviews in which I felt totally at ease. The entire hiring process has been a pleasant experience.

Cons

I don't have any to mention.

Percepta Response

5y

We hire employees that care - in every role we have - from agents to TA, HR and everything we have. Glad this shines through. Enjoy your time and thanks for being part of the team!

Viewing 697 - 699 of 975 Reviews

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Percepta reviews

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Reviews by job title

Don’t waste your time

Not Organized

Great interview

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