Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

May 23, 2014

Good company to work for

Customer service

Recommend

CEO approval

Business Outlook

Pros

Percepta offers good benefits. They offer good wellness activities and incentives to improve health/physical fitness. the 401k is really great and adds up over time! The salaries could be a little higher, but isn't that true at a lot of places. They try to listen to employees and do the right thing.

Cons

The clients/customers sometimes get in the way of Percepta's goals for the business and employees, so it can be difficult to get things done. Customer Service is a tough job and not for everyone and hard to do for many years. But there are opportunities for growth for employees who perform well and stick with the company.

4.0

May 6, 2014

I enjoyed working at this company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can go far even without a college degree. You do need to be professional if you want to stay, especially if you want to move up. Extra training is free - I know many people who learned how to use Word, Excel, and other programs even when it was not required for their job. The management is very helpful and works with you. It's very good for a call center, and that's why so many people stay for years.

Cons

There are a lot more pros than cons. Most of the schedules now include Saturdays. Many of the bonuses and perks were reduced. The custom software can be difficult to use. Some people abuse the system, so then annoying rules are added ... but that probably happens at any job.

4.0

May 6, 2014

There are definitely worse places to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People are very friendly, free gym access, 401k, tuition reimbursement, paid holidays, and a stable 40 hour a week job.

Cons

Dilbert-ville (cubicle farm), turnstiles at every door make you feel like a cattle being pushed to slaughter

Viewing 787 - 789 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

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Customer Care Representative

Customer Care Representative

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good company to work for

I enjoyed working at this company.

There are definitely worse places to work.

Top companies for "Compensation and Benefits" near you

Jobs at Percepta