Percepta reviews

Lack of progression is a serious issue within this company - Percepta offer less employee development than a sandwich shop in Burnley, coupled with the disparate salarys in comparison with Ford, it is very difficult to not feel somewhat short changed. I was lucky to work in one of the better (more grown up) positions, but every day was a grind, every call or email received was bleak and difficult to resolve - coupled with the fact that I was not given the right access or tools to do the job in hand, made the posion untenable. I soon realised that I was little more than a filter between Ford management and the customers. The words "corporate Zombie" will become very familiar if you accept an offer of employment here, never will you feel so undervalued or superfluous to the client (Ford), never will you recieve a nod for a job well done, but will always be made an example of if a foot is put wrong - with this is mind, there is little incentive to do anything but the bear minimum. Job satisfaction is non existant in this pit of dispair.

Training process provided out of date information that was useless when you went live. Managers would go out of their way to not offer assistance to anyone that was having issues with cases. High Stress, Low Appreciation. CSR are hired in 'Waves', which is a sign that there is a huge attrition rate.