Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews
1.0
Nov 1, 2025

Not a great place to work

Recommend
CEO approval
Business Outlook

Pros

hybrid working Bonus on surveys

Cons

Micromanagement Constantly monitored Workplace gossip Depressing Lack of training

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Percepta Response
7mo
Thank you for taking the time to share your thoughts. We’re sorry to hear your experience hasn’t been as positive as we’d hope. We take this kind of feedback seriously and want to ensure everyone feels supported and valued in their role. This feedback has been shared with the appropriate leaders for review. If you’d like to talk more, please reach out to our HR team at hr@percepta.com. You can also report potential Code of Ethics concerns through WHY (We Hear You), our confidential reporting channel. Since the Speak Up survey is open now, you also have the option to share your feedback there — it’s completely anonymous and helps us identify where we can make meaningful improvements.
2.0
Mar 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Pleasant coworkers, HR are nice, Customers are generally appreciative of what we do for them, refreshments available at the office, allowed to take breaks when needed

Cons

Didn’t receive much training - basically had to learn on-the-job, no onboarding, no development plan, no structure or organisation, IT software wasn’t set-up prior to arrival, co-workers are constantly stressed and feel overworked, high staff turnover, low pay (relative to other companies for the same role), low morale in the office, poor management (have never even had a 1:1 with my manager here).

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Percepta Response
1y
Thank you for your feedback. We’re glad to hear you had positive experiences with your coworkers, HR, and the customers you supported. We also recognize the areas you mentioned where your experience could have been better, and we appreciate you taking the time to share your thoughts. Since the time of your review, a number of changes have been made to strengthen the team’s training, development, and structure. We’ve introduced a full development plan, enhanced leadership support, and rolled out updated pay adjustments and team resources to improve the overall employee experience. We’d welcome the opportunity to learn more about your experience directly. If you’re open to it, please reach out to us at percepta.hr@percepta.com. Thank you for being part of the team.
1.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Free snacks and the team

Cons

Micromanaging, very low salaries and increasing workload. I got around £700 before tax salary increase after 3 yrs. We have been told several times we can leave if we are not happy . Very toxic management that has made clear we are all replaceable. The team moral always low. The whole team always applying for new jobs. One of the worst places I've ever worked in.

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Percepta Response
1y
Thank you for sharing your experience. We’re pleased to hear you value the team and some of the perks we offer, like the free snacks. We take your concerns seriously, particularly regarding management style, workload, and salary progression. While it’s disheartening to hear that you feel micromanaged or undervalued, we want to clarify that our goal is to support employees in a positive and productive environment. Our leadership team has undergone changes recently, and we are focused on developing better ways to engage and support our employees, including regular visits from senior leaders to the London office to listen and address team concerns directly. In terms of compensation, we conduct annual salary benchmarking to ensure competitiveness in the London market, and increases are merit-based rather than tied to a specific timeframe. If there are discrepancies, we encourage open discussions with management or HR to address any concerns. We recognize the importance of addressing these issues and are committed to creating a workplace where everyone feels valued and supported. Your feedback helps us identify areas for improvement, and we appreciate you taking the time to share it.
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Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.