Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Dec 4, 2022

50 / 50

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, overall staff caring company culture, very relaxing kind of workload.

Cons

Lack of project leadership, wrong manpower estimation led to excessive manpower and budget of operation, wrong focus on office politics rather than project survival. Lack of space for career development.

Percepta Response

3y

Thank you for your thorough review and feedback. We are proud you had a positive experience during your time at Percepta. If you are ever interested in returning, reach out to a recruiter or drop us a line. We wish you the best in your future endeavors.

5.0

Jul 25, 2022

Great team

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

All staff are incredibly friendly and helpful The atmosphere is really positive, upbeat and motivating Phenomenal opportunities for progression

Cons

Genuinely cannot think of any - time here has been overwhelmingly positive

Percepta Response

3y

Thank you for this great review and feedback - it's always great to hear. Remember, we believe the employee experience drives the customer experience - so if you come up with any great ideas to help us improve, let us know!

1.0

Jun 29, 2022

Poor Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The canteen has great food.

Cons

the Management are extremely Cliquey and unprofessional. No room for growth as only the favourites of seniors get promoted

Percepta Response

3y

Hearing about less than awesome employee experiences is not fun - we'd like to better understand this situation so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can chat offline. thank you!

Viewing 826 - 828 of 975 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

50 / 50

Great team

Poor Management

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