Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Aug 19, 2023

Good

Data specialist

Recommend

CEO approval

Business Outlook

Pros

Good working environment in the office.

Cons

The location of office is very rural.

Percepta Response

2y

Thanks for the glowing 5-star review! Thrilled to hear you're enjoying the working environment at Percepta. Stay awesome and thanks for being a part of the Percepta family!

3.0

Mar 30, 2023

Not recommended

Senior manager

Recommend

CEO approval

Business Outlook

Pros

OK if you work in a call centre core business, otherwise avoid

Cons

Weak leadership, managers promoted beyond their capabilities

Percepta Response

3y

Thank you for your review. We truly value all feedback, good and bad, so we can learn how to enhance the employee experience at Percepta. We encourage you to reach out to Percepta.hr@Percepta.com so we can better understand your situation We appreciate all you do to take care of our customers. Keep up the great work.

5.0

Dec 16, 2022

Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Been here for some time and it's a great place to work. Colleagues and management support are excellent and the bonus package really makes a difference as well. Lots of internal promotion which means that you can really make a career with thr company. The office is a really nice environment but the fact the role is hybrid gives a really good balance.

Cons

Being in Daventry means it's a bit of a trek

Percepta Response

3y

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to improve the employee or customer experience.

Viewing 823 - 825 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Customer Service Case Manager

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Not recommended

Great Place to Work

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Jobs at Percepta