Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Nov 5, 2025

Case Manager Benelux CRC

Case manager

Recommend

CEO approval

Business Outlook

Pros

flexibility, you get the freedom to do your work

Cons

Clarify who to contact within the company especially if you work in another market or country.

Percepta Response

7mo

Thanks so much for taking the time to share this! We’re glad to hear you feel supported and have the flexibility to do your best work. Thank you for all you do! It’s great having you on the Percepta team!

4.0

Nov 4, 2025

Great place to work

Case manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility. Managers listen to your constructive feedback and are open and honest about changes

Cons

If you get promoted there is sometimes lag in salary structure changes

Percepta Response

7mo

Thanks for sharing your experience! It’s great to know you feel heard and supported by your leaders. We appreciate your feedback and the positive energy you bring to the team every day.

5.0

Oct 29, 2025

coping with escalated cases, apply and analyze together with providing a sensible feedback and solution

Crc specialist

Recommend

CEO approval

Business Outlook

Pros

The company give me lots of opportunity and freedom to make the sensible decision.

Cons

few career path to grow

Percepta Response

7mo

Thanks for sharing your experience! It’s great to hear you feel trusted to make decisions and have the freedom to do meaningful work. We appreciate your feedback and all that you contribute to the team in Bangkok.

Viewing 841 - 843 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Customer Service Case Manager

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Case Manager Benelux CRC

Great place to work

coping with escalated cases, apply and analyze together with providing a sensible feedback and solution

Top companies for "Compensation and Benefits" near you

Jobs at Percepta