Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Oct 27, 2025

Percepta rating

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Overall, Percepta has been a very good place to work, and I really like working remotely.

Cons

There seems to be lots of technical issues that we have to try and figure out instead of having IT help us

Percepta Response

7mo

Thanks for taking the time to share this! We’re so glad to hear you’ve enjoyed your time here and that remote work has been a good fit. Five years is no small milestone. We appreciate everything you do.

5.0

Oct 20, 2025

Customer Service

Customer service

Recommend

CEO approval

Business Outlook

Pros

best Job ever, very nice team and nice job

Cons

sometimes can not help the people

Percepta Response

8mo

Hallo! Thanks so much for the kind words! We’re so glad to hear you love your role and feel supported by your team. It means a lot to have you with us, and we truly appreciate all the heart and dedication you bring every day. Keep doing great things and thank you for being such an important part of the Percepta team!

5.0

Oct 8, 2025

Best Place To Work

Senior manager workforce management

Recommend

CEO approval

Business Outlook

Pros

Leadership, Work Life Balance, Salary, Work Culture, Support

Cons

Observed none for now .

Percepta Response

8mo

Thanks so much for sharing your experience! We love hearing that you’re enjoying the leadership, balance, and culture here at Percepta. It’s great having you on the team—thanks for all you bring every day!

Viewing 844 - 846 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Percepta rating

Customer Service

Best Place To Work

Top companies for "Compensation and Benefits" near you

Jobs at Percepta