Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Apr 8, 2025

Work Satisfaction

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Well balanced working environment. Great people to work with. Awesome managers. Appreciative co-workers.

Cons

need trainings related to the field/nature of work.

Percepta Response

1y

Thank you so much for your kind words. We’re truly grateful to have team members like you who bring positivity, dedication, and appreciation to the workplace. It’s wonderful to hear that you’ve found peace and balance at Percepta—and we’ll definitely share your feedback about additional training opportunities with the team. We’re lucky to have you with us!

5.0

Apr 7, 2025

Great People & Great Company

Global operations manager

Recommend

CEO approval

Business Outlook

Pros

Great culture, WFH opportunities, work recognition, great rewards program and super clever and helpful colleagues all around you.

Cons

No real problems that you wouldn't find in any other company - overall, they listen and act on issues which is all you can ask for.

Percepta Response

1y

Thank you for your kind words and for your long-standing commitment to Percepta! It’s great to hear that the culture, flexibility, recognition, and collaboration have made a difference in your experience. We completely agree—looking after our people is key, and we appreciate you reminding us of that. Thanks for all that you do!

4.0

Apr 7, 2025

Great place to work, too many work from office days.

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Great culture, supportive teams, excellent training and support.

Cons

Too many work from office days.

Percepta Response

1y

Thank you for your feedback and for being with us these past few years! We’re happy to hear you’re enjoying the culture, training, and team support—it’s what we aim for. We appreciate your input on work-from-office expectations and will be sure to share it with the right teams. Thanks for all that you do and for being part of Percepta!

Viewing 853 - 855 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Vehicle Programs Specialist

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work Satisfaction

Great People & Great Company

Great place to work, too many work from office days.

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