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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (974 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      974 reviews
      5.0
      Jun 19, 2024

      Competitive Salary

      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team structure. Complete with seniors, supervisors and a manager.

      Cons

      The evaluation part of the ADDIE model is not being emphasized enough.

      avatar
      Percepta Response
      1y
      Thank you for your positive review! We're glad to hear that you appreciate the team structure at Percepta. Your feedback about emphasizing the evaluation part of the ADDIE model is valuable, and we'll take it into consideration as we continue to improve. We're happy to have you as part of our team!
      5.0
      Jun 18, 2024

      Freedom initiatives

      Business operation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always get support from Manager on initiatives solutions. Drive operation in new way and out of box with clear direction.

      Cons

      Silo management on operation support make a bit slow movement to Ops and quite limited

      4.0
      May 12, 2024

      Great Team & Manager Support (Dunton)

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comprehensive training and continual support from managers, colleagues and coaches, continuous learning and new daily challenges. Fair Rota system, No Bank holiday working.

      Cons

      The nature of the job can be draining ( customer complaints ), case management can be stressful in circumstances when you are unable to assist a customer due to policy, can initially be overwhelming for new starters after training ends

      avatar
      Percepta Response
      2y
      Thank you for your detailed feedback on your experience working at Percepta. We're thrilled to hear that you appreciate the comprehensive training, support from managers and colleagues, and the continuous learning opportunities. It's also great to know that you find the fair rota system and lack of bank holiday working to be positive aspects. We acknowledge your concerns regarding the draining nature of handling customer complaints and the stress that can come with case management. Your suggestion to check in more on new starters after training is very valuable, and we will take it into consideration to help ensure that new team members feel adequately supported and not overwhelmed. Thank you again for your thoughtful review and for being a part of the Percepta team. If you have any further suggestions or concerns, please feel free to reach out.
      Viewing 868 - 870 of 974 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,039 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.