Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Horrible Training and Onboarding Process" ((in 32 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

974 reviews

4.0

May 5, 2024

Good

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Hybrid work arrangement (1 day on site per week)

Cons

Salary could be better but still okay.

Percepta Response

2y

Thank you for taking the time to share your feedback about your experience working at Percepta. We're glad you're satisfied with your role and the company overall. We're pleased that our hybrid work arrangement has been beneficial for you. Flexibility in work arrangements is important, and we're committed to providing options that support our employees' well-being and productivity. Regarding your comment about salary, we understand the importance of fair compensation and attractive employee benefits. We continually review our compensation packages to ensure they remain competitive. Thank you for your dedication and commitment to Percepta over the past six years. Your contributions are valued, and we're grateful to have you on our team. If you have any further feedback or suggestions, please feel free to share them with us. We're here to listen and make the necessary adjustments to enhance your experience as an employee.

5.0

Apr 7, 2024

The best

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Growth opportunities within the company and flexible

Cons

I don’t have cons to share at the moment

Percepta Response

2y

Thank you for taking the time to share your experience working at Percepta! We're thrilled you're enjoying your time with us and found growth opportunities within the company. We believe in providing a supportive environment where our employees can thrive and achieve their career goals.

5.0

Apr 6, 2024

The Best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Healthy environment, non toxic management, friendly workmates and managers

Cons

You have to work on site daily

Percepta Response

2y

Thank you for taking the time to share your thoughts on your experience at Percepta. We're delighted to hear that you appreciate our healthy environment, supportive management, and friendly colleagues. Creating a positive workplace culture is a top priority for us, and it's rewarding to know that our efforts are making a difference for our team members. Regarding your feedback about offering a hybrid setup for all employees, we understand your perspective and value your input. We continuously evaluate our policies to ensure they meet the needs of our workforce while also maintaining the quality of service we provide to our clients. Thank you once again for sharing your feedback. We're committed to fostering an inclusive and supportive work environment for all our employees, and your input helps us in that endeavor.

Viewing 871 - 873 of 974 Reviews

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Customer Service Representative

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