Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Work from home, and daytime schedule." ((in 71 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Apr 17, 2023

Freat employer

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice work atmosphere Good work-life balance Office snacks Working from home Growth

Cons

Salary Work load Disorganized Not working from abroad No help with inflation

Percepta Response

3y

We're so glad to hear that you're loving the Percepta atmosphere, work-life balance, and the opportunity to work from home and grow! Our team takes a lot of pride in the culture we've created, so it's great to know that you're enjoying it! Keep up the good work! :)

5.0

Mar 17, 2023

Job Description

Tier 1 customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues. Work is made easier. Less hassle.

Cons

Not for the weak hearts

Percepta Response

3y

Thank you for leaving an incredible review! We work hard to create a fun and collaborative working atmosphere at Percepta. If you have any suggestions on how to make the employee or customer experience better, please email percepta.hr@percepta.com. Thank you for all you do!

5.0

Feb 21, 2023

Great Team

Case manager

Recommend

CEO approval

Business Outlook

Pros

Team spirit, positive and family feel

Cons

workload is high, no further cons

Percepta Response

3y

Thank you for sharing your positive experience at Percepta. We are thrilled to hear that you have found the team has an uplifting, positive, and family feel. We are glad that you feel valued and motivated in your role, and we appreciate your kind words about the company. Thank you for being a part of the Percepta team!

Viewing 892 - 894 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Freat employer

Job Description

Great Team

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