Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 65 reviews)); "Work from home set up is great!" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 49 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Great team and good to work" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

Apr 10, 2025

Great Entry Level Job

Commercial solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Paid Time off 401k Match Company Rewards Program Remote Company Provided Equipment

Cons

Low Salary Expensive Health Insurance

Percepta Response

1y

Thanks for the shoutout—and for being with us all these years! We’re happy to hear you’re enjoying the perks, flexibility, and the rewards along the way. We appreciate your dedication and everything you bring to the team! Feel free to reach out anytime at percepta.hr@percepta.com.

5.0

Apr 10, 2025

I love this job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The help you get from other agents! And the steady pay!!!

Cons

There is none at the moment.

Percepta Response

1y

Thanks so much for the kind words! We love hearing that the support from your teammates and steady pay are making a difference. It means a lot to know you’re enjoying the experience—and we’ll definitely pass your message along to the team. Thanks for being part of Percepta! 💙

3.0

Apr 9, 2025

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

* Remote * Had a mid-shift so didn't have to wake up early * Pay

Cons

* Things changed at the drop of a hat * Expected to know what's going on even when the sups didn't know * Felt like metrics matter more than anything else

Percepta Response

1y

Thanks for taking the time to share your feedback. We’re glad to hear you found value in the remote work, scheduling, and pay. We know change can be challenging, and we appreciate your perspective on how it felt day to day. If you’re open to sharing more about your experience, feel free to reach out to us at percepta.hr@percepta.com. Wishing you the best in what’s next!

Viewing 88 - 90 of 973 Reviews

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Great Entry Level Job

I love this job!

Meh

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