Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 65 reviews)); "Work from home set up is great!" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 49 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Great team and good to work" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Apr 8, 2025

Great compmay

Crc i

Recommend

CEO approval

Business Outlook

Pros

Great management, great training, all around so far everything has been very good.

Cons

I wish the pay was a little bit higher that being said, the pay isn't horrible.

Percepta Response

1y

Thanks for the great feedback! We’re happy to hear you’ve had a positive experience with training and leadership—it means a lot. We appreciate the suggestion on improving clarity in training materials and will be sure to share it with the team. Thanks for being part of Percepta!

5.0

Apr 8, 2025

Work Satisfaction

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Well balanced working environment. Great people to work with. Awesome managers. Appreciative co-workers.

Cons

need trainings related to the field/nature of work.

Percepta Response

1y

Thank you so much for your kind words. We’re truly grateful to have team members like you who bring positivity, dedication, and appreciation to the workplace. It’s wonderful to hear that you’ve found peace and balance at Percepta—and we’ll definitely share your feedback about additional training opportunities with the team. We’re lucky to have you with us!

5.0

Apr 8, 2025

Percepta is a great place to work for sustainable career growth and opportunities.

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Percepta is not a revolving door in terms of a workplace.

Cons

Percepta has a very stern order of operation for new hires that could be tailored a bit to accomidate the potential of greatness within training new hires.

Percepta Response

1y

Thank you for your feedback and for highlighting Percepta as a place for sustainable growth. We’re glad to hear you’ve found career potential and stability here. Your suggestions around training and information delivery are truly appreciated—we’re always looking for ways to strengthen the new hire experience and support long-term success. Thanks for being part of the team and for sharing your perspective!

Viewing 91 - 93 of 973 Reviews

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Jobs at Percepta

Concierge Customer Service Representative

Customer Service Representative

Bilingual Spanish Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great compmay

Work Satisfaction

Percepta is a great place to work for sustainable career growth and opportunities.

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