Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jul 25, 2022

Amazing place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This has been the best job I have ever had, the management is amazing I am honestly hoping to work here until retirement in 30 odd years time

Cons

don't have any cons so far

Percepta Response

Can't wait to watch as you learn and grow through the company!

5.0

Jul 25, 2022

Happy and Fun

Team leader

Recommend

CEO approval

Business Outlook

Pros

Happy and fun environment to work in. Recognition is given on a job well done.

Cons

Non that come to mind.

Percepta Response

Keep up the good work - we love to celebrate our employees! More to come, I am sure of that.

5.0

Jul 25, 2022

Great Company!

Ces (customer experience specialist)

Recommend

CEO approval

Business Outlook

Pros

Brilliant salary, hybrid working 2 days at home 3 in office. Managers are brilliant and always happy to help.

Cons

Honestly None in my opinion

Percepta Response

We are a people organization - we strive to hire the best people, and we feel that we HAVE the best people - couldn't agree with you more. Thanks for your dedication.

Viewing 913 - 915 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative