Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jul 25, 2022

Percepta is a great company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Percepta is a company that really makes a lot of effort to treat their employees like family and make sure that they feel appreciated and important. They always give recognition for hard work and show their appreciation at all times whether it be through performance bonuses, certificates or even just thanking the employees verbally through meetings. The work environment is so cozy and their is an equal balance between work and play.

Cons

There aren't really any cons that I can think of at this point and time, but we all know there is always room for improvement in anything and everything within a company.

Percepta Response

3y

We are an open book for suggestions and ideas to help improve the employee experience. Please feel free to reach out to the OD team if you have ideas on ways we can improve or change.

5.0

Jul 25, 2022

rewarding

Customer relationship specialist

Recommend

CEO approval

Business Outlook

Pros

great support fantastic pay loads of excellent benefits good team spirit friendly and helpful pension / work from home/ hybrid option

Cons

lots of sitting down occasional angry customers heavy workload at times must have a good internet package for speed constant monitoring

Percepta Response

3y

Our value #Teamwork really shines through within all our teams - it's a direct reflection of the amazing people we have at Percepta. Thanks for being part of the team.

5.0

Jun 7, 2022

Great company to work for

Manager

Recommend

CEO approval

Business Outlook

Pros

Fun and alot of Good salary

Cons

No medical aid No much benifits

Percepta Response

3y

Thank you for your time and dedication to Percepta and our customers and clients - we appreciate you! Best of luck in your endeavors

Viewing 916 - 918 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Percepta is a great company

rewarding

Great company to work for

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