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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      5.0
      Jun 2, 2022

      Best company I work with

      Business intelligence analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Best management Positive work attitude amongst all Good quality and high spec laptop with 2 24 inches monitor and docking station provided Decent HMO coverage

      Cons

      All are good. Keep i lt up!

      avatar
      Percepta Response
      4y
      Thank you for this great review and feedback - it's always great to hear. Remember, we believe the employee experience drives the customer experience - so if you come up with any great ideas to help us improve, let us know!
      5.0
      May 16, 2022

      Great place!

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lovely people to work with and there is always help there, if you need it

      Cons

      The customer's that contact the centre are most likely disgruntled about an issue with their car/dealership so you are having to constantly deal with complaints and difficult people.

      avatar
      Percepta Response
      4y
      We understand that there can be tough calls and complaints and that can certainly be a challenge from time to time. We hope that you had a great support system to understand and make those customers happy when and where you could. Thanks for your time here and we appreciate all you did to help those customers out!
      3.0
      Mar 30, 2022

      Nice working enviroment

      Customer service officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH ability, Relatively flexible management

      Cons

      Hard customer interactions No ability to advance or crosstrain

      avatar
      Percepta Response
      4y
      We know that some customers can be tough to deal with, but we know that our employees deliver the best possible customer experience to them, even when times are tough. We appreciate it, and everyone's efforts to help customers get their issues resolved. Thanks for everything you do!
      Viewing 919 - 921 of 973 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.