Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jan 24, 2022

Amazing Pay and Great Benefits

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing pay grade Work from Home Great Team Great Leadership Full Support Given Great Communication

Cons

Dealing with complaints can be difficult and not for everyone - but for those in excel in this area the benefits far outweigh the difficulties

Percepta Response

Thank you for your time and efforts to ensure our customers and clients are taken care of at a very high level - we appreciate you and all our employees who do this, every day. Cheers!

3.0

Jan 18, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunity was good

Cons

The hours were not convinient

Percepta Response

Thanks! We appreciate you taking time to give a review.

5.0

Dec 10, 2021

I love working from home.

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home, no traffic, you save gas working from home.

Cons

I don't have any cons at this time.

Percepta Response

Thanks for the review! Glad to hear you're enjoying working from home! Appreciate the feedback on training. We'd love to hear from you if you have any additional suggestions. Feel free to reach out to us at Percepta.hr@percepta.com. Thanks again!

Viewing 925 - 927 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative