Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Being able to work from home when you don't live in the area." ((in 61 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 33 reviews)); "Great team and good to work" ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 12 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Dec 2, 2021

Percpeta

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Percepta never let us down during the pandemic. We are still able to work during those times and it boost our selves knowing not all company able to do so.

Cons

I can't think of any at this moment.

Percepta Response

4y

Thanks for your review! The pandemic was HUGE for all of us, but our employees rose to the occasion. We're thankful to everyone who contributed to helping us transition to remote work. Thanks again!

4.0

Dec 1, 2021

Busy place, kept in the loop by management, pay ok for the job but not for my senior experience

Customer relations specialist

Recommend

CEO approval

Business Outlook

Pros

Working from home Great team Help available when you have questions Salary ok for job but not for my experience

Cons

pay is too low for my experience limited positive feedback very limited room to grow

Percepta Response

4y

Thanks for the feedback. We pride ourselves on providing a work-life full of purpose, passion and career potential. Internal mobility is also very important to us. Be sure to reach out to your supervisor to learn about the opportunities available to you. Cheers!

5.0

Nov 29, 2021

Percepta review

Wfm specialist, realtime

Recommend

CEO approval

Business Outlook

Pros

working here is awesomenone. i cannot think of anything., all employees are hard working oneand helpful.

Cons

none. i cannot think of anything.

Percepta Response

4y

Thanks for the review! Glad to hear you've had such a positive experience. Regarding training, we offer many opportunities for additional training through Percepa College. Ask your supervisor for more details, or reach out to us directly at Percepta.hr@percepta.com. Thanks!

Viewing 928 - 930 of 973 Reviews

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Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

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Customer Care Representative I Marketing

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Percpeta

Busy place, kept in the loop by management, pay ok for the job but not for my senior experience

Percepta review

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