Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

Aug 11, 2021

Overall good place to work

Dealer support representative

Recommend

CEO approval

Business Outlook

Pros

- Fairly laid back environment - Very friendly and supportive staff - Good bonus pay for bilingual employee - Repetitive work; easy to get the hang of it - Provided with many resources for help

Cons

- Can be a lot of new information to learn at first - Stressful in the beginning

Percepta Response

4y

Thanks for the review! Glad to hear you're enjoying the work environment and supportive staff. We know it can be a lot of new information to learn. We have put a lot of time and resources into improving our training and onboarding experience. If you have any feedback on how we can improve, feel free to email us at Percepta.hr@percepta.com.

1.0

Aug 5, 2021

Well known branded organisation

Customer services specialist

Recommend

CEO approval

Business Outlook

Pros

Remote Working so no travelling required but this could potentially change

Cons

KPI based - not customer focused. Lots to learn and could be a good role but insufficient time to be allowed to do role to full capacity Training is not as good as it should be - doesn't fulfil requirements to do the job and is not always in place HR poor - do not listen People who have been there a long time seem to have a developed an attitude that change is not something to consider Very poor staff retention

Percepta Response

4y

Thanks for taking the time to provide feedback. We're glad to hear you're enjoying working remotely. Training and development are very important to us at Percepta. We'd like to hear more about your experience so we can improve. Please email us at Percepta.hr@percepta.com. Thanks again!

5.0

Aug 4, 2021

Great place to learn

Analyst

Recommend

CEO approval

Business Outlook

Pros

I've been given some great opportunities to develop new skills

Cons

No issues at all. I'm really enjoying my time here

Percepta Response

4y

We appreciate you taking the time to write a review and share your positive experience with us! Training and development are very important at Percepta, so we're glad to hear that you've had opportunities to develop new skills. Thanks for the feedback!

Viewing 940 - 942 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Percepta reviews

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Overall good place to work

Well known branded organisation

Great place to learn

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