Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Sep 6, 2021

Fantastic place to work

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Working for percepta is like having an extended family. Teamwork is the key. Everyone is always willing to chip in and help out. No judgement, we all have off days, we talk about it, let it out and crack right on. So much potential for growth. Multiple opportunities to climb the ladder and better yourself. Percepta are fantastic employers, taking into account situations - single parents etc and they liaise with us directly to see how best they can accommodate.

Cons

The work is challenging, you need to be mentally strong enough to handle the job. - After all, working with complaints, you need to be able to take being shouted out and react in a calm and professional manner.

Percepta Response

4y

Thanks for the review! You know what they say - "teamwork makes the dream work." That's why it's one of our core values at Percepta. We know that dealing with customer complaints can be challenging at times. We appreciate all your hard work and effort to help us deliver a frictionless customer experience. Cheers!

5.0

Aug 31, 2021

A company i would highly recommend!!

Talent acquisition specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent teamwork, great benefits and everyone is willing to help and support always. Lots and lots of progression opportunities. The company is always looking at ways to make improvements where needed and will listen to the employees comments as they are the ones doing the roles.

Cons

No cons at present. - thankyou.

Percepta Response

4y

Thanks for the positive feedback! We're glad to see so many reviews mentioning teamwork (one of our core values) and career opportunities. We definitely value employee feedback as well, which is why we send out employees surveys regularly. Cheers!

5.0

Aug 30, 2021

Proactive Solutions

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Percepta is a CRM team that truly offers a Proactive Solutions to it's clients and customers. A freshing approach to the customer experience world.

Cons

Benefit are on the lite side.

Percepta Response

4y

Thanks for the review! It's always our goal to provide a frictionless customer experience at every touchpoint for our clients. This is why we put in place the people, technology, processes, and mindsets needed to make this experience the best it can be. We'd like to hear more about your thoughts on the benefits. Feel free to reach out to us at percepta.hr@percepta.com with any feedback. Thanks again!

Viewing 937 - 939 of 973 Reviews

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Dealership Warranty Advocate

Concierge Customer Service Representative

Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

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Fantastic place to work

A company i would highly recommend!!

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