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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      3.0
      Feb 26, 2025

      Lots of calls good people

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are able to work from home or do hybrid they do give annual raises. I started off at $16 and I left there making $21. I love my team and my supervisors.

      Cons

      The customers and the case loads. I had upwards to 45 cases.

      avatar
      Percepta Response
      1y
      Thank you for sharing your experience! We’re glad to hear you enjoyed working with your team and supervisors and that you saw growth during your time here. We know the job can be fast-paced, and we appreciate the hard work that goes into supporting our customers. Wishing you all the best in what’s next!
      4.0
      Feb 19, 2025

      CRM Specialist

      Crm specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a good company to work for. You work from home and it is a plus

      Cons

      Sometimes you receive too many calls

      avatar
      Percepta Response
      1y
      Thank you for your feedback! We’re happy to hear you enjoy working with Percepta and that remote work has been a plus for you. We know that call volume can sometimes be a challenge, and we appreciate the hard work you put in to support our customers. If you ever have any insights to share, we’d love to hear from you at percepta.hr@percepta.com. Thanks for being part of the team!
      5.0
      Feb 13, 2025

      My Work Fam

      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team leads here are absolutely fantastic! They guide you through all the changes with genuine understanding and empathy. They truly care about everyone, right up to the highest levels of management. They make sure to incentivize and organize fun activities to keep the team spirit alive. Plus, they’re super consistent with policies, treating everyone equally—no favorites here! Do the right thing, and they’ll always have your back.

      Cons

      As for the cons, there are hardly any. The only downside is that they are no longer offering remote positions, which is how I started back in 2021.

      avatar
      Percepta Response
      1y
      Wow—this is the kind of review every manager dreams of! We’re so glad to hear that your team leads and leadership have made such a positive impact. Creating a supportive, consistent, and fun work environment is exactly what we strive for, so it’s great to know it’s felt. We’ve shared your feedback with the leadership team in Melbourne—trust us, this kind of recognition means a lot! Thanks for being part of the team and for taking the time to share your experience!
      Viewing 109 - 111 of 973 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.