Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Work from home set up is great!" ((in 62 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Mar 3, 2025

Worst company ever

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None. Complete waste of time

Cons

Poor management hate working there.

Percepta Response

1y

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We take concerns like yours seriously and would appreciate the opportunity to learn more and address them. Please feel free to reach out to us at percepta.hr@percepta.com so we can better understand your experience. We also encourage you to share your feedback in the upcoming Speak Up Employee Satisfaction Survey, as we’re always looking for ways to improve. Thank you for being part of the team.

1.0

Feb 28, 2025

Would not recommend

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Can't really think of any

Cons

Micromanaging. Say their flexible but they are not at all. If your not part of the 'clique' then expect to be treated like you are nothing. Petty, passive aggressive control freak managers, who are rarely available, and when you do actually get to speak to them, will make you feel stupid and worthless. Attempts by upper management to get a more inclusive happier workplace but is all pretty shallow and meaningless.

Percepta Response

1y

Thank you for sharing your feedback. We strive to create a positive and supportive workplace, and we’re sorry to hear that hasn’t been your experience. We take employee concerns seriously and are always looking for ways to improve. We’d appreciate the opportunity to learn more—please reach out to us at percepta.hr@percepta.com so we can better understand your perspective. Thank you for being part of the team.

4.0

Feb 26, 2025

Nice place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

people, work environment, resources, growth

Cons

not many, can't think of any

Percepta Response

1y

Thank you for sharing your feedback! We’re happy to hear you’re enjoying the people, work environment, and growth opportunities at Percepta. It’s great to know those things are making a positive impact. Thanks for being part of the team and for everything you do!

Viewing 106 - 108 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Senior Manager, Global Organizational Development

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

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Reviews by job title

Worst company ever

Would not recommend

Nice place

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