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Percepta

Engaged Employer

Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(124 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 124 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

124 reviews
1.0
Sep 5, 2018

Horrible

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

--the pay is above minimum wage

Cons

--super restrictive environment; they treat employees like children --awful culture --racist events (i.e. sombrero contest for Cinqo de Mayo) --middle management is a nightmare --raises and benefits are laughable --horrible PTO policy; won't give you sick days if they're for mental health...total BS --lots of employee drama --employees who perform poorly are barely reprimanded --micromanagement left and right --they will attempt to block you from promotions if they think you're hard to replace

avatar
Percepta Response
7y
Good Morning, I appreciate your service with us (more than a year) and wish we would have had a chance to speak with you regarding your concerns. We strive to make our workplace an enjoyable and professional environment for all of our employees and are glad to have had you on our team for the year (or more).
1.0
Jun 20, 2018

Unless you are a team lead don't waste your time. Would give it half star.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Got to see new cars ,new products first hand.

Cons

The position, the team leads changing everyday you never knew who your team lead was. Not being able to assist customers. They cared more about a script Than the customers or employees. They had a QA on you every day for the simplest mistakes of there was any.

Viewing 112 - 114 of 124 Reviews
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Glassdoor has 1,045 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.