Is Percepta a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Percepta have rated their employer with 3.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Percepta employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Percepta now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Percepta .

Does Percepta pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Percepta with 3.1 out of 5 stars based on 123 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Percepta.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

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Percepta

Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(123 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

3.0

Feb 10, 2026

Underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great team, nice work colleague. Office also good until they decide to move miles away outside London without given real alternative or money compensation for allow travel.

Cons

Percepta management, HR, lack of knowledge of training a team and deal accordingly to a potential growth of the company

Percepta Response

5mo

Thank you for taking the time to share your experience. We appreciate the work you contributed during your time with us and are glad to hear you had a positive experience with your team and colleagues. Feedback like this is important as we continue to learn and grow.

4.0

Oct 8, 2025

It's a steady Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady pay and health benefits

Cons

Sometimes the structure is all over the place.

Percepta Response

9mo

Thanks for sharing your experience and for being part of the Percepta team! We’re glad you value the steady work and benefits, and we truly appreciate all that you do each day to support our customers and your team.

3.0

Jul 15, 2025

50/50

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Basic benefits pay per hr ok, not the best not the worst ongoing training perci perks

Cons

no advancement "coorporative" support (they pretend to care) cover up for bad managers no transparency or accountability

Percepta Response

Thank you for sharing your feedback. We’re glad to hear that the hybrid model was a positive part of your experience. We know how important growth opportunities and benefits are, and we’re always looking for ways to improve the experience for those who work with us. If you’d like to share more details, we’re available at percepta.hr@percepta.com. We wish you success in your next steps!

Viewing 1 - 3 of 123 Reviews

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Percepta

Percepta Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Underpaid

It's a steady Job

50/50

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