Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Oct 16, 2022

People were awesome, the project...not so much

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, HR responsive and friendly and management was easy to work with.

Cons

Pay was way too low for job responsibilities.

Percepta Response

Thanks for the feedback - we truly appreciate it. We are proud you are having an overall positive experience and have had success working with management & HR. We strive to provide the best experience we can for our employees. Please feel free to reach out to percepta.hr@percepta.com with any further comments, concerns, or suggestions you have so that we can make the employee experience a better one.

4.0

Oct 14, 2022

Quality

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Team work and good management

Cons

Low pay and repetitive work

Percepta Response

Thank you for your kind review. Teamwork is one of our values, and it's great to hear it resonates with you. We know that the employee experience drives the customer experience, and it's great to see you have an excellent employee experience! Thank you for all you do, and keep up the good work!

4.0

Sep 12, 2022

Great environment.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership in my area is really supportive and not overbearing. Flexible as needed, and recognizes accomplishments.

Cons

Benefits package and salary are mediocre, but not terrible.

Percepta Response

We believe that the employee experience drives the customer experience, so it is a pleasure hearing that your experience with Percepta has been positive. Thank you for taking the time to share.

Viewing 118 - 120 of 270 Reviews

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Jobs at Percepta

Escalation Support Specialist (Automotive Customer Support)

Customer Service Representative

Concierge Customer Service Representative

Concierge Customer Service Representative

Dealer Experience Specialist (Hybrid)