Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Work from home, and daytime schedule." ((in 71 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Nov 22, 2024

Laying off people without notice

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Full-time remote work, that's it.

Cons

Very sad, not letting people even say good bye to their teams.

Percepta Response

1y

Thank you for your feedback. We’re sorry to hear about your experience. While we strive to handle transitions with care and respect, we understand this can be a difficult time. If you’d like to share more about your concerns, please feel free to reach out to percepta.hr@percepta.com. Your feedback is important to us.

2.0

Nov 19, 2024

It’s okay

Team lead

Recommend

CEO approval

Business Outlook

Pros

A lot of the staff are friendly

Cons

Low pay and no opportunities of advancement for remote employees

Percepta Response

1y

Thank you for your feedback. We’re glad you’ve found the team to be friendly! If you’d like to discuss your concerns further, we encourage you to connect with your local People Innovation team or email percepta.hr@percepta.com. We value your input and would like to support you!

1.0

Nov 18, 2024

Run from this place!

Dealership specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is not terrible but it is not great or even good. It’s meh… and you can pay for health/dental benefits. That are mediocre.

Cons

There is ZERO growth. A company that truly HATES its employees. HR is completely useless. And be prepared to KISS BUTT 24/7 or you will be hated by the inner percepta zombies… This is a job for a monkey. And a monkey wouldn’t even want to work here. Perfect for an idiot though!

Percepta Response

1y

Thank you for taking the time to share your thoughts. We're sorry to hear about your experience and take feedback seriously as we strive to create a supportive and inclusive workplace. If you're open to discussing your concerns further, please email us at percepta.hr@percepta.com.

Viewing 121 - 123 of 973 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative III

Automotive Claims Representative

Customer Service Case Manager

Customer Service Representative

Percepta

Percepta reviews

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Reviews by job title

Laying off people without notice

It’s okay

Run from this place!

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