Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Work from home, weekends off, flexible schedule" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "Good training and a change to get ahead" ((in 38 reviews)); "The people you work with are great and friendly" ((in 37 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Jan 30, 2025

Terrible Company

Zone manager

Recommend

CEO approval

Business Outlook

Pros

No pros. Management will sell out every employee that works for them if it means they are protected.

Cons

No company culture. They do not care about any employee and will just replace you with the next batch of workers from McDonalds.

Percepta Response

1y

Thank you for your feedback and for your many years of service. We’re sorry to hear that your experience didn’t meet your expectations. We strive to foster a strong company culture and value the contributions of every employee. Hearing different perspectives helps us grow, and we’d appreciate the opportunity to learn more about your experience. If you’re open to sharing, please reach out to us at percepta.hr@percepta.com. We truly appreciate your time with us and wish you the best in your future endeavors.

2.0

Jan 1, 2025

Too much work for too little pay

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Remote WFH for most analyst

Cons

Outdated software Multiple trch issues that effect productivity No opportunities for advancement Bare minimum pay

Percepta Response

1y

Thank you for sharing your feedback. We’re glad to hear that remote work has been a positive aspect of your role. We work to stay competitive in the market when it comes to pay and are always looking for ways to grow and improve. We’d love to hear more about your experience so we can continue to make meaningful changes. Please feel free to reach out to us at percepta.hr@percepta.com. Thank you for your contributions to the team!

2.0

Dec 6, 2024

Kinda good

Ops supervisor

Recommend

CEO approval

Business Outlook

Pros

Decent pay for the area

Cons

Literally the people. It’s all who you know and you’re fired if the right people don’t like you

Percepta Response

1y

Thank you for sharing your feedback. We're glad to hear you find the pay competitive, but we're concerned about your comments regarding the workplace environment. We’d appreciate the opportunity to learn more about your experience. Please feel free to reach out to us at percepta.hr@percepta.com to discuss further. Your insights are important to us as we strive to create a positive and inclusive culture for everyone.

Viewing 118 - 120 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Customer Care Representative I Marketing

Percepta

Percepta reviews

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Ratings by demographic groups

Reviews by job title

Terrible Company

Too much work for too little pay

Kinda good

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