Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Work from home, one great supervisor" ((in 66 reviews)); "Good pay and attentive to training" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 25 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Oct 10, 2023

pay

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

FMLA and VTO are paid.

Cons

No career advancement and stressful

Percepta Response

2y

Hey there! Thanks for sharing your journey with Percepta. It's fantastic to hear about the positives, but we also take your concerns to heart. Let's connect and chat about your career path here. We're committed to fostering growth and ensuring our team feels supported in their ambitions.

2.0

Sep 12, 2023

Not the best but not the worst

Lead customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was pretty decent for the role.

Cons

Management was not efficient, productive, and there are cliques. You are in or out. Not a lot of upward mobility

Percepta Response

2y

Thanks for taking a moment to share your experience with Percepta. It's awesome to hear that you found the pay to be decent for the role. We're constantly working on improving our management and team dynamics. Your feedback is valued and helps us grow. Best wishes on your next adventure!

5.0

Jul 19, 2023

GREAT PLACE TO WORK

Ces (customer experience specialist)

Recommend

CEO approval

Business Outlook

Pros

Company is very supportive in training and Flexibility w/ schedule

Cons

Change supervisors/teams too often. Keep teams together more.

Percepta Response

2y

Thanks for taking the time to share your thoughts! We're thrilled to hear that you find Percepta to be a great place to work! We totally agree – training and flexibility are key ingredients in our secret recipe for a positive work environment! We're lucky to have you as part of our team, and we'll keep working hard to make sure your journey with us remains fulfilling and rewarding. Keep up the fantastic work!

Viewing 136 - 138 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

pay

Not the best but not the worst

GREAT PLACE TO WORK

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