Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

974 reviews

1.0

Dec 31, 2022

Don’t work here

Data entry

Recommend

CEO approval

Business Outlook

Pros

Nothing good about this company

Cons

Poor management, improper training. Management treats you like kids

Percepta Response

3y

Thank you for leaving your review and experience at Percepta. Hearing about unsatisfactory employee experiences is unfortunate - we'd like to understand your situation better so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can discuss this further. We wish you the best of luck in your future endeavors.

1.0

Dec 17, 2022

Only As A Last Resort

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Reliable Paycheck Work From Home No Uniform

Cons

Literally Everything Else About This Company Sucks

Percepta Response

3y

Hearing about less than awesome employee experiences is unfortunate - we'd like to better understand your situation so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can discuss further. We wish you the best of luck in your future endeavors.

5.0

Oct 21, 2022

Super Company To Work For!

Ta specialist

Recommend

CEO approval

Business Outlook

Pros

- Opportunities and Promoting from within - Good pay and benefits - Great facility, plus a lot of remote work, after training - State of the Art Call Center - Awesome Customer Service Week and other events - Diversified Culture - Mental Health Initiatives

Cons

Always improving from survey results and focus groups

Percepta Response

3y

We are so happy to hear that you are having a wonderful experience here at Percepta. Receiving reviews like this makes our day and reassures us that what we do resonates with our employees. Thanks for contributing to our incredible team, and keep up the excellent work!

Viewing 151 - 153 of 974 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

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Customer Care Representative

Customer Service Representative

Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Don’t work here

Only As A Last Resort

Super Company To Work For!

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Jobs at Percepta