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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (975 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      975 reviews
      3.0
      Mar 17, 2021

      Unnecessary bureaucracy

      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is nice, and there's plenty of diversity.

      Cons

      As a whole, Percepta really pushes career development with the assumption that this will lead to a pay raise and promotion. ,But promotions rarely happen. It seems like a façade. The ISD work is so over-regulated. It takes the joy out of design work.

      avatar
      Percepta Response
      5y
      We absolutely find career development to be a huge portion of what we do -- we hire from within and promote often! Thanks for your time with us - we wish you the best in the future.
      3.0
      Mar 11, 2021

      It’s alright

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good. This should be 18 per hour but 16 per hour is still good.

      Cons

      The cases can be a handful. You pretty much have to figure out things on your own. They throw you on the phones...sooner than expected. But you catch on eventually. Just pay attention during training and you’ll be ready.

      avatar
      Percepta Response
      5y
      We appreciate your hard work and dedication to Percepta. We agree that training is essential! We are working every day to make sure our agents are ready to go when they hit the phones -- if you have suggestions on how we can ensure new agents are prepared, drop us a line at percepta.hr@percepta.com -- thanks!
      3.0
      Jan 26, 2021

      Overview

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home current option.

      Cons

      Continues to add on more work without compensation. Some supervisors micromanage the specialist and often times treat them like children. Need to provide more MOB time to allow time to actually manage the cases. Taking calls, creating cases and getting initial cases does not allow time to accurately manage the case. This causes aged cases.

      avatar
      Percepta Response
      5y
      Thanks for your review! It's good to hear you're enjoying working remotely. We know varying workloads can be frustrating, and sometimes it can take time to adjust to different management styles. We're always looking for ways to improve. If you have any additional feedback, we would love to hear it. Feel free to reach out at Percepta.hr@percepta.com
      Viewing 172 - 174 of 975 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.