Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

1.0

May 10, 2021

Best thing I ever did was leave

Social media manager

Recommend

CEO approval

Business Outlook

Pros

Co-workers are excellent, direct management is too, upper Percepta MGT is a joke. Ford Motor Co should just buy out Percepta from Teletech...

Cons

Awful upper management, tripled my pay in 4 yes once I left this sh1tshow

Percepta Response

5y

We are constantly striving to deliver an exceptional employee experience. It sounds like that might not have been your experience. We'd like to hear from you so we can make it right. Feel free to reach out to us directly at percepta.hr@percepta.com. Thanks!

2.0

Apr 19, 2021

Unprofessional HR

Live chat cxs specialist

Recommend

CEO approval

Business Outlook

Pros

All employees are very team oriented

Cons

HR is a hot mess and it's very unorganized overall

Percepta Response

5y

It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Cheers!

1.0

Mar 25, 2021

Don’t waste your time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros with this company

Cons

Company blames their inefficiencies on the employee’s.

Percepta Response

5y

We strive to deliver an exceptional employee experience - from the small amount of information you've given here, it sounds like that might not have been your experience. We'd like to hear from you so we can make it right for new employees. Drop us a line at percepta.hr@percepta.com -- we wish you the best in your future endeavors.

Viewing 169 - 171 of 975 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

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Best thing I ever did was leave

Unprofessional HR

Don’t waste your time

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