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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      66% would recommend to a friend

      (270 total reviews)

      Thomas Monaghan

      40% approve of CEO

      62% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      270 reviews

      Reviews about "Compensation"

      Return to all reviews
      2.0
      Nov 7, 2018

      Confusing

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, benefits other agents are nice.

      Cons

      Training was terrible we had two different trainers the first one left the room for 30-45 min at a time and was over the training dept. The second was better. Didnt get my paycheck on time they put my address incorrectly into the system I still have the email asking them to fix it before the pay period ended. When in nesting they acted like questions were a bother. Was also told I would be able to work third shift but once I got to training only mornings were available. Getting hr to help is like pulling teeth.

      avatar
      Percepta Response
      7y
      Good Morning, I'm sorry to hear that you were unhappy with your experience in training. To date we have successfully trained over 120 full-time agents at our contact center in Asheville (and cross trained scores of others); we are very proud of our Learning & Development team and both the process they have developed and the success they have achieved in this market.
      1.0
      Sep 21, 2018

      Customer Service Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Asheville site mgmt, hr friendly and as helpful as possible. The problem isn't with the actual site but Percepta as a company.

      Cons

      No organization of business or concepts of job functions. Payroll not good at all. Shifts offered during the first week of training change drastically after that. Honestly they tell you what they need to get you in and after that it changes daily. Asheville site is new and there is a HUGE disconnect between the company and client expectations. In order to keep clients they will require employees to cross-train for a "at risk" client in order to keep the client contract. The offer is provided for bonuses and so forth. However it doesn't compensate the stress from having to learn a client's systems and expectations in a 1hr training session. Again this is no fault of the actual call center site but a HUGE fault on Percepta as a company.

      avatar
      Percepta Response
      7y
      Good Morning, I appreciate your comments. Over the last month we have worked very hard to offer training at the same shift time that our employees will be expected to work, in order to minimize schedule disruptions; our last three classes have trained afternoons and evenings and moved immediately upon graduation into the same schedule. I appreciate your continued employment with us!
      1.0
      Sep 11, 2018

      customer service rep.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good hours good money they training

      Cons

      don't' care about your children don't care if you have serious appointments rude and only care about the company needs not yours.

      avatar
      Percepta Response
      7y
      Good Morning, thank you for your comment. While we are willing to work around scheduled obligations (and emergencies) related to child care, we unfortunately cannot modify or alter scheduled work shifts repeatedly with little or no advance notice; doing so places an unfair burden on the rest of our staff.
      Viewing 229 - 231 of 270 Reviews
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