Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Dec 9, 2025

Good place to work

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

benefits, time off, management, insurance, workload

Cons

Low pay, repetitive tasks, call center setup

Percepta Response

6mo

Thanks for the awesome shoutout! We're so glad to hear you’re enjoying the benefits, support, and work-life balance. That kind of feedback keeps us motivated! We’re always looking for ways to keep things fresh and improve the day-to-day experience. Thanks for being part of the team and for everything you do. 🙌

3.0

Dec 4, 2025

Average

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Great place to begin career and learn. Good resources.

Cons

The pay is not high.

Percepta Response

6mo

Thank you for your feedback. We're glad to hear Percepta provided a solid foundation and helpful resources as you started your career. We appreciate your time with us and the contributions you made. Wishing you continued success in all that’s ahead!

1.0

Nov 10, 2025

Management are not people managers.

Customer care

Recommend

CEO approval

Business Outlook

Pros

paycheck and health care and hybrid or remote work possible depending

Cons

Horrendous people skills in management. Why were these people promoted or hired for these positions managing teams of people ? Team leaders are struggling between these unqualified managers who do not coach or encourage or support, but only criticize, and the teams who need a ton of help. HR is inaccessible, impersonal, and uninformed, walking a fine line between legal HR activity and simple neglect. Disorganized, unprofessional, uninspiring for advancement. Great management can make a stressful, uninspiring role feel like the role you want to master and excel at, and on to a higher level. Not here.

Percepta Response

5mo

Thank you for taking the time to share your experience. We recognize how important strong leadership, support, and access to resources are, especially in demanding roles. Feedback like this matters, and we appreciate you being candid about what you experienced. If you’re open to continuing the conversation or sharing more directly, please reach out to percepta.hr@percepta.com.

Viewing 232 - 234 of 975 Reviews

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Good place to work

Average

Management are not people managers.

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