Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home and great benefits" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Feb 6, 2024

Great place for something monotonous

Rewards analyst

Recommend

CEO approval

Business Outlook

Pros

Great Management and Awesome environment for communication.

Cons

Training was a major con as you were mostly unable to truly get answers to your questions.

Percepta Response

2y

Thank you for sharing your experience with us. We're pleased to hear that you found our management and communication environment to be great during your time at Percepta. Your feedback about training is noted, and we appreciate your suggestion for more hands-on and one-on-one coaching. We're always looking for ways to improve our training processes to better support our employees. Your input will be shared with management as we continue to strive for excellence in all aspects of our organization.

2.0

Feb 5, 2024

Toxic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Started out good Job security I suppose

Cons

Communication problems. Low pay for the work and for what’s expected. What is expected changes on a flip of a dime and you’re not told

Percepta Response

2y

Thank you for sharing your thoughts with us. We value your feedback and are committed to addressing any concerns you may have. We're glad to hear that you initially found aspects of your experience positive, and we're here to support you in your role. Our aim is to foster open communication and ensure everyone feels valued and supported. If there's anything specific you'd like to discuss or improve, please don't hesitate to reach out. Your well-being and satisfaction are important to us.

5.0

Feb 1, 2024

Percepta

Ford pass guide

Recommend

CEO approval

Business Outlook

Pros

Good pay, pay training in full.

Cons

Managers lack leadership and schedule changes may occurs

Percepta Response

2y

Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic time during your tenure at Percepta. It's fantastic to know that you found the pay and training to be exceptional. Your enthusiasm is contagious, and we're grateful for your positive feedback. We're constantly striving to improve, and your insights help us do just that. We wish you continued success in all your future endeavors!

Viewing 241 - 243 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Bilingual French Customer Service Case Manager

Vehicle Services Team Leader (100% Onsite)

Percepta

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Great place for something monotonous

Toxic

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