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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      66% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      40% approve of CEO

      62% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      977 reviews
      1.0
      Jan 30, 2024

      Horrible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If I could did give negative stars. No pros

      Cons

      The learning/education. Mangers sarcastic and rude and gaslight agents. Run away horrible company -1000 stars Company uses what information you given them in your calls and dispatch information to other than lies about it. Can’t go to the bathroom multiple times a day unless you have medical paperwork. Favoritism and rude mangers.

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback with us. We're disappointed to hear about your negative experiences. Creating a supportive and respectful work environment is a top priority for us. We appreciate your honesty and will use your feedback to drive positive change. If you have any further concerns or suggestions, please don't hesitate to reach out.
      1.0
      Jan 30, 2024

      How To Mismanage Staff

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ample Parking and on site canteen

      Cons

      Training process provided out of date information that was useless when you went live. Managers would go out of their way to not offer assistance to anyone that was having issues with cases. High Stress, Low Appreciation. CSR are hired in 'Waves', which is a sign that there is a huge attrition rate.

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback with us. We're disheartened to hear about your negative experience during your time at Percepta. Creating a supportive and effective work environment is a priority for us. If you have any further concerns or suggestions, please don't hesitate to reach out.
      3.0
      Jan 29, 2024

      Percepta

      Zone manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      autonomy to do my job, great place to start automotive career

      Cons

      Ford is closing a lot of departments

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback with us. We're glad to hear that you appreciate the autonomy to do your job and find Percepta to be a great place to start your automotive career. Your dedication and contributions to our team are valued, and we appreciate your commitment to excellence. If you have any further feedback or suggestions, please feel free to share them with us.
      Viewing 244 - 246 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.