Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

2.0

Aug 12, 2025

Tough Client

Case manager

Recommend

CEO approval

Business Outlook

Pros

Chance for Bonuses Hybrid If good team not awful

Cons

The client has unreal standards They have so many useless departments and they drag the numbers down and make more work then it needs to be. They will cut your hours for mental health instead of offer services to those who need it . The survey system is inaccurate as to who is a great asset to the company it’s not always a survey that brings a customer back .

Percepta Response

10mo

Thanks for sharing your experience with us. We’re always looking to create a supportive and sustainable environment for our teams, so feedback like this is important. It helps us better understand what’s working and what needs more attention—from client expectations to how we support mental health and recognize team contributions. If you're open to it, we'd love to learn more about your experience and ideas. Please feel free to reach out to percepta.hr@percepta.com. Wishing you the best in what’s next.

3.0

Jul 15, 2025

Alright

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

People are friendly and helpful

Cons

Low pay and hard to move up

Percepta Response

11mo

Thanks for taking the time to leave a review. It’s great to hear that you’ve found the team friendly and helpful. We’d love to understand more about your thoughts on growth and compensation so we can continue improving the experience for everyone. If you’re open to it, feel free to reach out to us at percepta.hr@percepta.com. Your insights really do make a difference. Appreciate all that you do!

4.0

Jul 3, 2025

Customer Experience Rep

Customer experience representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay Office or Remote Option

Cons

Micromanaging No room to grow

Percepta Response

11mo

Thanks for taking the time to leave a review. We’re glad to hear you found value in the flexibility and pay during your time here. We know how important it is for people to feel they can grow and make an impact, so we’re always looking for ways to improve on that front. If you’re open to sharing more, we’d appreciate hearing from you at percepta.hr@percepta.com. Wishing you all the best on your journey ahead.

Viewing 247 - 249 of 975 Reviews

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Percepta reviews

Company ratings over time

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Reviews by job title

Tough Client

Alright

Customer Experience Rep

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