Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Oct 8, 2025

It's a steady Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady pay and health benefits

Cons

Sometimes the structure is all over the place.

Percepta Response

8mo

Thanks for sharing your experience and for being part of the Percepta team! We’re glad you value the steady work and benefits, and we truly appreciate all that you do each day to support our customers and your team.

5.0

Oct 8, 2025

Love my job at Percepta!

Digital experience representative

Recommend

CEO approval

Business Outlook

Pros

I have been here over 4 years and I think this is a great company to work for, with lots of opportunities!

Cons

Things can change quickly, but that is the case with most any profession.

Percepta Response

8mo

Thank you for sharing such kind words! We’re so happy to hear you love what you do and see great opportunities ahead. Change is part of growth, and we appreciate the positivity and commitment you bring to the team every day.

5.0

Oct 8, 2025

Great job environment

Qa specialist

Recommend

CEO approval

Business Outlook

Pros

Pay Yearly bonuses Work load Working from home

Cons

No monthly performance bonuses unless you are in operations

Percepta Response

8mo

Thank you for sharing your experience and for your many years with Percepta! We’re thrilled to know you enjoy the work environment and the flexibility that comes with your role. We truly appreciate your dedication and the value you bring to our team year after year.

Viewing 244 - 246 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Customer Service Representative

Bilingual French Customer Service Case Manager

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Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's a steady Job

Love my job at Percepta!

Great job environment

Top companies for "Compensation and Benefits" near you

Jobs at Percepta