Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

4.0

May 23, 2014

Good company to work for

Customer service

Recommend

CEO approval

Business Outlook

Pros

Percepta offers good benefits. They offer good wellness activities and incentives to improve health/physical fitness. the 401k is really great and adds up over time! The salaries could be a little higher, but isn't that true at a lot of places. They try to listen to employees and do the right thing.

Cons

The clients/customers sometimes get in the way of Percepta's goals for the business and employees, so it can be difficult to get things done. Customer Service is a tough job and not for everyone and hard to do for many years. But there are opportunities for growth for employees who perform well and stick with the company.

4.0

May 6, 2014

I enjoyed working at this company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can go far even without a college degree. You do need to be professional if you want to stay, especially if you want to move up. Extra training is free - I know many people who learned how to use Word, Excel, and other programs even when it was not required for their job. The management is very helpful and works with you. It's very good for a call center, and that's why so many people stay for years.

Cons

There are a lot more pros than cons. Most of the schedules now include Saturdays. Many of the bonuses and perks were reduced. The custom software can be difficult to use. Some people abuse the system, so then annoying rules are added ... but that probably happens at any job.

2.0

Sep 24, 2013

If you need a job it's OK

Crs

Recommend

CEO approval

Business Outlook

Pros

Normal 9-5 hours. Time off and vacation time. Air Conditioning and a sit down job.

Cons

Poor Pay, Negative work environment,lack of advancement. Very high turnover rate. Micro-managed to a fault.

Viewing 265 - 267 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

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Concierge Sales Representative

Melbourne, FL

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