Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Apr 7, 2025

CXM - case handler

Manager - cxm

Recommend

CEO approval

Business Outlook

Pros

A variety of shifts. Freedom to wear jeans Shift bids

Cons

Dress code, late hours, can be a loud environment due to the lack of cubicles on the Lincoln side.

Percepta Response

Thanks for sharing your feedback! We’re glad you’re enjoying the flexibility, shift variety, and a little denim freedom! We appreciate your note about the environment and schedule—every bit of feedback helps us continue improving the employee experience. Thanks for being part of the team!

4.0

Apr 7, 2025

Love this job!

Senior instructional designer

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership and collaborative team throughout all of GLK. Lots of opportunity for professional growth. Our overall wellbeing is prioritized and communication is top-notch. Ideas are listened to and considered. Innovation is encouraged.

Cons

Pay and benefits are below industry standards. United Healthcare is an awful insurance choice but the only choice for Michigan.

Percepta Response

Thank you for the kind words and for being such an important part of the team! We’re so glad to hear that you’ve found strong support, great collaboration, and opportunities to grow. It’s always encouraging to know that communication and innovation are making a real impact. Thanks for everything you bring to Percepta—we appreciate you!

5.0

Apr 7, 2025

Upward motion

Training specialist

Recommend

CEO approval

Business Outlook

Pros

Regular coaching and check-ins, Many opportunities to grow with-in the company

Cons

There are none at this time.

Percepta Response

Thank you for your feedback and for growing with us over the years! It’s great to hear that regular coaching and one-on-ones have made such a positive impact. We’ll definitely pass along your encouragement to keep that momentum going. We appreciate everything you bring to the team—thanks for being part of Percepta!

Viewing 274 - 276 of 975 Reviews

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