Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Dec 23, 2024

Decent place to work

G&a

Recommend

CEO approval

Business Outlook

Pros

they try to treat employees well

Cons

many employees do not make a decent wage to live off

Percepta Response

1y

Thank you for your feedback. We’re glad to hear you feel efforts are made to support employees. While we strive to offer competitive pay and benefits, we understand there’s always room to grow. We’d love to hear more about your experience so we can continue to improve. Please feel free to reach out to us at percepta.hr@percepta.com. Thank you for your dedication over the past several years!

5.0

Dec 20, 2024

10/10

Bilingual case manager

Recommend

CEO approval

Business Outlook

Pros

love the flexible schedules, Hybrid schedule, Lunches provided sometimes, benefits are great. Who doesn't love free coffee!!

Cons

nothing, if you just work Saturdays its hybrid.

Percepta Response

1y

Thank you for your feedback! We’re thrilled to hear you’re enjoying the flexibility, hybrid schedules, and little perks like free coffee—those details matter! It’s great to know you’re finding value in the benefits as well. If you ever have more thoughts to share, we’re always here to listen. Thanks for being part of the team!

5.0

Dec 18, 2024

A supportive and collaborative work environment.

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The culture is highly inclusive and values diversity, ensuring everyone feels welcomed and respected. The open communication, strong team spirit, and recognition for achievements are strongly maintained. I truly appreciate the emphasis on professional development at Percepta.

Cons

You truly must be someone who can stay on task if you can not and are easily distracted, the company may not be for you.

Percepta Response

1y

Thank you for your wonderful feedback! We’re so glad to hear you’ve found the culture at Percepta to be inclusive, supportive, and focused on professional growth—it’s what we strive for every day. It’s also great to know that open communication and teamwork have stood out in your experience. We appreciate your thoughtful advice and your dedication over the past few years. Thank you for being a valued part of the team!

Viewing 292 - 294 of 975 Reviews

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Jobs at Percepta

Customer Relationship Service Representative

Customer Service Representative

Concierge Customer Service Representative

Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent place to work

10/10

A supportive and collaborative work environment.

Top companies for "Compensation and Benefits" near you

Jobs at Percepta