Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Dec 16, 2024

Great place to work; plenty of growth opportunities if you ask for it!

Sr vice president operations

Recommend

CEO approval

Business Outlook

Pros

Flexible, family oriented, autonomy, freedom to make changes that improve the organization.

Cons

None in comparison to other BPOs!

Percepta Response

1y

Thank you for your feedback! We’re delighted to hear that you’ve found Percepta to be a flexible and family-oriented workplace with opportunities for growth and meaningful contributions. It’s great to know that your experience stands out positively compared to other BPOs. We appreciate your dedication and insights as a Senior Vice President and look forward to continuing to grow together!

5.0

Dec 16, 2024

Good

Total rewards agent

Recommend

CEO approval

Business Outlook

Pros

My coworkers are caring and concerning people It make it feels as though its family

Cons

There are no as of yet.

Percepta Response

1y

Thank you for your feedback! We’re thrilled to hear that you feel a sense of family with your coworkers—it’s a testament to the supportive culture we aim to foster. If you ever have suggestions or ideas, we’d love to hear them. Thank you for being a valued part of the Percepta team for the past 3-4 years!

2.0

Dec 1, 2024

Meh

Cxs customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

SOME supervisors are actually awesome human being. Remote work Easy job Provide laptop

Cons

Pay is terrible Constant changes keep adding responsibilities but give you a 20 cents raise and a new title

Percepta Response

1y

Thank you for taking the time to share your experience. We're glad to hear you appreciated the remote work opportunities and the support from some supervisors. We’d like to learn more about your feedback to better understand your perspective and explore ways we can continue improving. Please reach out to us at percepta.hr@percepta.com to share more details. Your insights are important to us.

Viewing 295 - 297 of 975 Reviews

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Percepta reviews

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Ratings by demographic groups

Reviews by job title

Great place to work; plenty of growth opportunities if you ask for it!

Good

Meh

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