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PerfectServe

Engaged Employer

PerfectServe reviews

4.3

92% would recommend to a friend

(65 total reviews)
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Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by category

4.7

Culture & values

4.6

Diversity & inclusion

4.5

Work/Life balance

4.5

Senior management

4.5

Career opportunities

4.1

Compensation and benefits

Ratings by demographic groups

Reviews by job title

65 reviews

Reviews about "Compensation"

Return to all reviews
2.0
Aug 29, 2017

Helpcenter turned into a complete mess

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is great! Coworkers in the help center are great!

Cons

What was once an amazing company has turned into a complete fiasco. Executive management team that recently came in within the last two years have absolutely no idea how to manage a company like this. This product isn't like some easily maintained system that can handled by a tiny team or sent overseas to maintain. This is management of patient care. When you compromise the management of the help center you compromise patients and can cause lawsuit issues for your physicians and healthcare facilities. It's not a toy to play with to see how low you can get your bottom line. I was a long time employee that grew weary of the way the executive team treated the teams under them. They try to appease with parties, and food to distract their teams from seeing the big picture. They are slowly but surely cutting back staff to get that bottom line as low as they can. And if you think it's not a popularity contest within the office then you surely have blinders on. I once respected upper management. Now most of them don't even know what they're doing. They actually don't even know how to navigate the product at all or fix an issue should they need to. I've heard so many underhanded stories about things HR and upper management has done to the employees. It's turned into such a complete mess there.

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PerfectServe Response
8y
At PerfectServe, we have a team of subject matter experts, project managers, product engineers, account managers, executive leadership and more that each play a different yet vital role in building our product and supporting our clients. From sales to support, we are focused on providing an amazing product and excellent customer service to our clients. PerfectServe has a 100% retention rate of our enterprise clients which is simply unheard of and speaks to our amazing product and team. As with any company, often times difficult decision have to be made by management that may not be popular. But as stewards of the business and responsible for the budget that is created at the beginning of the year, it is important to manage to the budget for the sake of everyone. When employees are asked, "What do you love most about working at PerfectServe?" More often than not, the answer is the culture and the people. It is unfortunate that you have left with a different outlook than most. We wish you the best in your future endeavors.
1.0
Aug 26, 2017

Great product, executive disaster.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Above-average pay for the area, many positions allow you to work from home when you need to.

Cons

This company is an absolute managerial disaster. A majority of the members of upper management and the Executive Team have either been promoted without the necessary skills to actually manage people and projects, or have been misled about their roles and authority when they've been brought in from other companies. The general consensus among good, solid employees who leave (15 or more in the last month) is that they've never had their expertise stripped so quickly by such a poisonous culture.

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PerfectServe Response
8y
When employees are asked, "What do you love most about working at PerfectServe?" More often than not, the answer is the culture and the people. Employee referrals is our #1 resource for filling roles at PerfectServe, which speaks to the happiness level of our employees. The perception that "15 or more" people have left in the last month is inaccurate. Please keep in mind that employees leave an organization for a variety of reasons, voluntarily or involuntarily. It is unfortunate that you have left with a different outlook than most. We wish you the best in your future endeavors.
5.0
Mar 19, 2017

Great people, product, and company

Training manager
Recommend
CEO approval
Business Outlook

Pros

--5th week on the job, loved it from Day 1 --welcoming environment --genuine CEO --authentic people (lack of egotism, posturing, condescending behavior) --new compensation program awards top performers --company is investing in employees' growth and development --very open to change and improvement

Cons

We are close to finding the solution for this!!-->Currently too many systems instead of one solution (ascentis, timekeeper, clarity, rhythm, skype, teams, TinyPulse, performance)--currently time and productivity is lost navigating between all these systems

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PerfectServe Response
9y
Thank you for your feedback! We are happy to hear that you describe PerfectServe as a welcoming company with genuine CEO and authentic people and we are glad to have you on our team! We are currently working on implementing one unified solution for our systems to improve internal processes and workflows. We will continue investing in our employees’ growth and development to keep PerfectServe a great place to work!
Viewing 52 - 54 of 65 Reviews
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Glassdoor has 294 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.