PerfectServe reviews

4.3

92% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.3 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
5.0
Mar 28, 2016

Manager

Recommend
CEO approval
Business Outlook

Pros

Collaborative environment interdepartmental and with other departments. Lots of opportunity to grow and explore different areas.

Cons

Now that we're in multiple locations it seems more difficult to get to know your peers, but we have implemented some things recently to address that.

5.0
Mar 24, 2016

PerfectServe Is A Great Organization To Be Part Of

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at PerfectServe for some time and I've been amazed at how the organization has continued an aggressive growth rate in a challenging healthcare industry. While the organization has certainly experienced growing pains, the company is full of good people focused on doing the right things. More importantly, the people at PerfectServe really care about their customers and helping clinicians provide the best care by making it easy for them to communicate with each other. PerfectServe does work that is meaningful and I'm proud to be part of the company.

Cons

As PerfectServe has grown, its culture has been transforming into one that is more performance based. I like this kind of environment because it focuses more on excellence. However, it has been a difficult transition for some people who are not as committed as the organization needs them to be.

2.0
Feb 8, 2016

Life in a leadership vacuum

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are very fine people working at PerfectServe throughout the organization. Sales continue to trickle in despite a palpable feeling of desperation and a handful of significant sales strategy changes over the last number of years. There is a nice level of autonomy, outside of the support center, due to a fair amount of management and executives being either remote or constantly traveling. If you don't care about company culture then you can make a comfortable salary without having to output much.

Cons

The company has gone through numerous significant changes in direction in the last few years. The technology is hilariously outdated and weak. Competition has increased. Senior leadership is mostly remote and middle management is left guessing at what to do next. The uncertainty generated by leadership decisions has led to silos where management has become territorial and petty. There is more CYA happening than actual value-added work. That atmosphere makes it impossible for honest feedback to be given without fear of retaliation. The culture is broken thanks mostly to directives made by executives through human capital.

Viewing 259 - 261 of 288 Reviews

Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.