PerfectServe reviews

4.3

92% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.3 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
1.0
Feb 1, 2016

C-Suite Issues

Recommend
CEO approval
Business Outlook

Pros

I worked for this company when there were only about 70 employees, and watched it grow to over 200 before I left. The small company mentality was great, as they treated their employees with respect, held holiday parties for them, paid them a year-end bonus, and fed them every month to celebrate the month's birthdays. That was when it was a fun company to work for, but after the C-Suite shuffle came along, all that quickly disappeared.

Cons

Executives like to give lots of orders and claim what they are doing is good for the company and the employees, but that isn't always the case. The company that it is now just isn't a good place anymore. Lots of manipulation of surveys makes things seem better than what they really are - the execs really know how to play the numbers game. The truth of the matter is that the way employees are being treated, there is more disengagement than ever. Better heed those warnings in the surveys!

4.0
Jan 16, 2016
Recommend
CEO approval
Business Outlook

Pros

The company is working very hard to make perfectserve exactly what the employees want it to be. For example there are weekly surveys that we do that ask how happy we are and what they can change to make us happier. I have worked for several companies in my lifetime and this is by far the best one I've worked for.

Cons

The main down side is the queue hours change just about every two months, so you may expect to work until midnight and then a few months later find that the hours change and the queue is only open until 6 pm and then a few more months later is changes again. However, they are still very good at scheduling you around your hours despite the change in queue hours.

4.0
Jan 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Atmosphere, Co-Workers, Culture, advancement opportunities, Company Values, not just a number.

Cons

They're in the process of going from a small, 'seat of the pants' style help/call center to being a larger more structured one. There are still a few people who have been here from the start, so there's still a lot of "Things were better when", but Management is doing all that it can to walk the fine line between keeping the old-timers happy and making changes that need to take place to allow the help center and the company to grow.

Viewing 262 - 264 of 288 Reviews

Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.