Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at PerfectServe?

92% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"Great people and environment" ((in 26 reviews)); "The culture I believed at this time was great." ((in 22 reviews)); "Good work life balance" ((in 14 reviews)); "Management has adapted well to the changes brought on by the pandemic and allows flexible work from home options and has made efforts to remain market competitive with salaries." ((in 11 reviews)); "Everyone is very friendly and willing to help each other when needed." ((in 9 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "Micromanaged, mistreated by boss, and overall not appreciated by management really sums it up." ((in 10 reviews)); "There is very little career path discussion and growth opportunities and it doesn't seem like management is interested in discussing personal growth." ((in 5 reviews)); "some managers afraid of change" ((in 3 reviews)); "Salaries were higher before Human Resources personnel hired." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.3

92% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (288 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

PerfectServe has an employee rating of 4.3 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews

5.0

Oct 27, 2022

Working Hard on Ensuring a Good Culture

Training and development specialist

Recommend

CEO approval

Business Outlook

Pros

- Pretty fantastic at honouring Work/Life Balance - Fully Remote, with offices available if you like to go in and socialize a bit - Great development team - involved Senior Leadership Team - Great PTO and holiday coverage (both Canadian/US holidays observed by the whole company)

Cons

- Customer facing side of the business can be a bit detached from the reality of development deliverables - Cliques tend to form down the different product lines, despite how important all products are to our survival as a company

PerfectServe Response

3y

We really appreciate you taking the time to give us this feedback. We agree with all of it - the good and the areas were we have opportunities to improve. -PerfectServe PeopleOps team

3.0

May 31, 2022

Good ideas / Poor leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Half-day Fridays during summer - Holidays from both USA and Canada - Lots of very intelligent people to bounce ideas off of and learn from

Cons

- Not enough technical staff to support the existing products - New products do not have teams created to support them - Upkeep only happens after emergencies - Heavy reliance of overtime / on-call to accomplish business goals - Compensation and benefits are low based on expecations (not titles)

PerfectServe Response

4y

Thank you for your feedback - the good and the bad. We are working hard to address your staffing concerns. I agree that we have opportunities to improve our organizational readiness when we launch new products. This was a big topic during a recent leadership meeting. I feel good about the plan the team discussed. We should see improvement in this area when we launch our new call center product. We are also in the process of reviewing our total rewards program to make sure we remain competitive in the market. -Jeff Brown (COO)

3.0

Feb 16, 2022

Disorganized

Software engineer

Recommend

CEO approval

Business Outlook

Pros

* Potential to impact millions of clients and save lives * Good market positioning and growth potential

Cons

* Too many recent and ongoing acquisitions * Multiple products offering similar set of features, not perfectly integrated with one another * Lack of software engineering best practices in their mobile apps

PerfectServe Response

4y

Thanks for taking the time to share this feedback with us. We value all of our current and former employees' feedback. Feel free to contact our People Ops Department at any time. We wish you the best.

Viewing 277 - 279 of 288 Reviews

Jobs at PerfectServe

Tier 1 Support Specialist - US Remote

Support Center Shift Supervisor - US Remote

Manager, Project Management Office - US Remote

Website Experience and CRO Manager - US Remote

Senior Financial Analyst - US Remote

PerfectServe

PerfectServe reviews

Company ratings over time

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Reviews by job title

Working Hard on Ensuring a Good Culture

Good ideas / Poor leadership

Disorganized

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