PetSmart reviews

3.1

36% would recommend to a friend

(2,405 total reviews)
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Ken Hicks

23% approve of CEO

28% positive business outlook

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2K reviews

Reviews about "Compensation"

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1.0
Jun 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Making sure every employee watches educational videos each month that involves pet care or a new product.

Cons

Time off requests are not often approved no matter who long in advance you put them in. The management doesn’t care about its employees. Customers are very rude and management will get upset if you ask for help. The managers don’t always let you take your mandatory break. They will not give you your requested amount of hours for at least a year after starting if you are asking for more than 20 a week. Management almost always takes the customers side even if it is a store or company rule. There are no less than 4 managers who don’t always talk to one another which puts you in an awkward spot a lot of the time. If you do ever get a raise at your annual review it’s usually less than $0.50 more an hour.

4.0
Jun 15, 2023
Recommend
CEO approval
Business Outlook

Pros

- Managers are extremely understanding about call-outs and relatively laid back - Schedule changes for school or other responsibilities are easy and painless to make ahead of time - Pay is decent and benefits are offered (albeit in a certain timeframe after employment) - Perks program lets you get free stuff if you get enough points from managers and coworkers

Cons

- Aside from pre-determined off days, schedule and hours are extremely inconsistent from week to week - Management periodically cuts hours out of the blue (for example, I was only working 9 hours a week before leaving despite having almost full availability outside of two mandatory school days) - Difficult to move up or change positions in the company - Frequently understaffed on most days despite being the largest and busiest location in Brandon

2.0
Jun 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Bonus pay is good and good base pay once you reach leadership. Always fun to play with cats

Cons

Senior leadership has toxic negativity. Tried to have it addressed by HR and district management. They just swept it under the rug. Very high turn over because of it. Hence "the graveyard" where people go to die

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