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      PetSmart

      Engaged Employer

      PetSmart Customer Service Representative CSR reviews

      2.1

      26% would recommend to a friend

      (5 total reviews)
      avatar

      Ken Hicks

      Not enough data to show CEO approval

      26% positive business outlook

      Ratings by category

      2.1

      Culture & values

      2.1

      Diversity & inclusion

      2.1

      Work/Life balance

      2.1

      Senior management

      2.1

      Career opportunities

      1.9

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      3.0
      Aug 26, 2022

      Mediocre pay for a lot of work

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The autonomy to work on your own projects was nice. - Flexible Scheduling

      Cons

      - Lots of opportunity for potential hazards working with the animals. - No proper training on how to handle animals - Moody Management

      4.0
      Mar 5, 2021

      TOOK CARE OF PETS

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      REALLY CARED ABOUT HTE ANIMALS

      Cons

      not much diversity at the time. tattoos and an earring maximum. apparently it has changed

      avatar
      PetSmart Response
      5y
      Hi, we appreciate you taking the time to leave a thoughtful review and share a bit about your life at PetSmart with us. Please feel free to connect with us via the CareSmart line at 1-800-738-4693 so we can chat with you further. Thank you for all that you did for the love of pets!
      Viewing 4 - 5 of 5 Reviews
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