PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Feb 18, 2013
Recommend
CEO approval
Business Outlook

Pros

just working with dogs and helping pet parents find what they need

Cons

low low low pay....even when u move up its only 15 cents more...i have moved up 2 times and pay still sucks i can barly live off my pay checks and cant put any back! to much work and not enough happy people to help u...managers that think they dont have to do anything when they are there...manager think shes god and can do no wrong and think she is just there to sit around and make people under her do her job for her...even thought she moved down she still thinks she high man on the pole and its not right!!

4.0
Feb 15, 2013

Pet Care Associate

Recommend
CEO approval
Business Outlook

Pros

-Fun working with a variety of animals -Associates truly do care about the animals -Meeting passionate pet parents

Cons

-Not enough time to get all of the opening procedures done before the store opens, should really be given more than one hour. -Only one pet care associate works a single shift, can get very busy and you don't have enough time to give every person the adequate attention they deserve.

2.0
Feb 15, 2013
Recommend
CEO approval
Business Outlook

Pros

-The benefits for full-time hourly employees are quite good for retail. -If you enjoy animals, most all positions interact with them daily. -Both customers and employees tend to be animal lovers and animal lovers seem to be pleasant more often than not.

Cons

-Inflation will outpace your 15 cent annual raises by two or even threefold. -Promotion to middle management will still leave you hovering over minimum wage. -The company is unwilling to pay in labor for the quality of care that they request for the live animals. This forces the most honest and hard-working employees in Pet Care to cut corners and lie by omission routinely. -By alerting any level of management about the physical impossibility of following all policies and procedures due to insufficient labor, you immediately become both a troublemaker and also an inefficient worker. "If 1200 other stores can do it, why can't you?" Answer: They don't, I've worked in and asked employees in other stores. -Far too many of the live animals (particularly the rodents) die of a wide range of afflictions. This appeared to be a result of puppy-mill breeding conditions, not the in store medical care which is actually commendable. Still, it was not infrequent for over half of the Syrian hamsters to succumb to wet-tail within a week of delivery.)

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Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.